Wow, Soom. Wait times, WHAT?

I know that a lot of people have been agitated about Soom's wait times lately, especially with the releases of the Monthly Dolls. I've thought, for the most part, that the whining I've seen was pretty much just that - whining. People seemed to be putting dolls on layaway, taking three months to pay them off, and then saying, "But I ordered the doll three-and-a-half months ago, why is it taking so long?"

However, I'm a bit shocked at the answer I got to a question I asked them on their Q&A board a couple days ago.

I ordered a pair of the FFD jointed hands last month, paid immediately in full. That was over three weeks ago. Now, I'm certainly not upset that my hands haven't shipped yet - I can see by looking on the Q&A board how busy Soom is. However, since they don't have an estimated production time noted on the page for the jointed hands, I left a note for them asking if they had any idea of what the shipping date might be.

Their answer? 1-3 months. 1-3 months. For a single pair of hands.

I suspect Soom is starting to realize they've gotten themselves in over their head.